*** Terms and Conditions Applicable to Trips booked before the 22nd of December 2020***

 

  1. GENERAL TERMS AND CONDITIONS

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years old;
  2. you have the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will notify such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information provided by you on this Website is true, accurate, current and complete; and
  7. if you have a lulocolombia.travel account, you will safeguard your account information and will oversee and be completely accountable for any use of your account by you and anyone other than you.

We keep the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these terms and conditions.

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you can make copies of your travel itinerary or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our previous written authorization.

If your booking or account shows signs of fraud, abuse or suspicious activity, Lulo Colombia SAS may cancel any travel or service reservations associated with your name, email address or account, and close your account. If you have conducted any fraudulent activity, Lulo Colombia SAS reserves the right to take any necessary legal action and you may be liable for monetary losses to Lulo Colombia SAS, including litigation costs and damages.

Lulo Colombia SAS acts as an intermediary between users and the entities or persons involved in providing services of transportation, accommodation, food, or any other services contracted. Lulo Colombia SAS agrees to comply with the above services, with the exceptions specified in these terms and is not responsible for the failure of such entities in fulfilling their obligations, nor for contingencies arising from strikes, weather conditions, delays, earthquakes, quarantine, as well as material, personal or moral damage, which might suffer loss by the passenger, damage or theft of baggage, or by accidents, illnesses or deaths. Of all the user must claim directly with the companies providing the failed service, in which Lulo Colombia SAS will work as intermediary

Lulo Colombia SAS is not responsible for the consequences caused by war, strikes, thefts, epidemics, quarantine, weather, or other calamity and circumstances beyond our control during your trip.

Lulo Colombia SAS reserves the right to change an itinerary and / or individual booking and reservations in hotels if necessary for passenger safety and proper operation of the tour due to unforeseen circumstances determined by the company. Lulo Colombia SAS acts only as agent for the owners and operators of hotel accommodations, transportation companies, attractions and other service providers. Lulo Colombia SAS reserves the right to change booked/published hotel of our programs to equal or better category if the circumstances so require.

  1. PRICES

Prices shown are subject to change without notice, due to a change in the cost of any item, or exchange rate variations.

If a currency convertor is available on the Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Lulo Colombia SAS do not warrant or guarantee such accuracy.

 

  1. BOOKINGS

To secure a booking with Lulo Colombia SAS, you must deposit at least 40% of the total trip price.  A booking is accepted and becomes definite when the payment of the Deposit has been approved by the financial institution.

 

  1. PAYMENT

If you did not pay the full amount at the time of booking, then the pending balance must be paid to no later than 30 days prior to departure. In case of non-payment of the balance by the due date, Lulo Colombia reserves the right to treat the booking as canceled by the Client.

  1. b) In the case of bookings made 30 days or less of the departure date, the full amount of the trip must be paid at once.
  2. c) Payment can be made by credit card. In this case all charges applied to the transaction should be assumed by the Client.
  1. CLIENT DETAILS

In order for us to confirm and guarantee the client’s travel arrangements, the client must provide the details of all travelers during the booking process. A booking may not be confirmed without provision of all necessary details.

  1. MEDICAL CONDITIONS

The client must notify Lulo Colombia SAS in writing during the booking process of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel.

  1. CANCELATION POLICIES

Any cancellation by the client must be made in writing and be acknowledged by Lulo Colombia SAS in writing. Depending on the cancelation date, the following penalty fees apply:

  1. Untill 4 weeks before the start of the trip, the user can cancel the contract and requested services. Lulo Colombia SAS charges a 30% cancellation fee if the contract does not have conditions that indicate otherwise. The cancellation penalty for flights, land transport, tours and/or hotels and or any other service that have been booked through us is subject to the conditions of the cancelation policy of our provider. If these conditions foresee a cancellation fee, it will be charged in addition to the 30% mentioned above.
  2. If the contract is cancelled between 4 to 2 weeks before the start of the trip, Lulo Colombia SAS charges a 40% cancellation fee if the contract does not have conditions that indicate otherwise. The cancellation penalty for flights, land transport, tours and/or hotels and or any other service that have been booked through us is subject to the conditions of the cancelation policy of our providers. If these conditions foresee a cancellation fee, it will be charged in addition to the 40% mentioned above.
  3. If the contract is cancelled within 2 weeks before the start of the trip, the user will not receive any refund.
  1. ACCEPTANCE OF RISK

The client acknowledges that the nature of the tour is adventurous and may involve a significant amount of personal risk. The Client hereby assumes all such risk and does hereby release Lulo Colombia from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks.

  1. INSURANCE

It is highly recommended that all travelers obtain a travel-related personal medical insurance covering the entire duration of the trip. This insurance should cover personal injury, medical expenses, repatriation expenses, and evacuation expenses.

  1. LIABILITY

The Information and Services published on this Website may include inaccuracies or errors, including pricing errors. Lulo Colombia do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.).

In addition, Lulo Colombia SAS reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will offer the client the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.

The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Lulo Colombia SAS. Lulo Colombia SAS is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.

Lulo Colombia SAS have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall Lulo Colombia be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if Lulo Colombia SAS has been advised of the possibility of such damages.

Lulo Colombia SAS is not liable for any claim arising from or in connection with the trips offered, nor is it liable for loss, damage or injury to property, or omission by any transportation company, hotel, agency or any other cause beyond its reasonable control.

  1. DOCUMENTATION

 

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Recommended vaccinations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended immunizations, take all recommended medication, and follow all medical advice in relation to your trip.

  1. CHILD ABUSE

 

Lulo Colombia SAS, abides by the publication in its tourism products, the Law 679 of August 3, 2001 issued by the Colombian Congress, with provisions which are given to prevent and counter exploitation, pornography and sex tourism with minors. In accordance with the provisions of this act, all persons must prevent, block, tackle and denounce the exploitation, housing, use, publication, dissemination of images, texts, documents, audiovisual archives, use of global information networks, or establishment telematics links of any kind related to pornography or allusive to sex of children. Failure of the above, could lead to criminal liability and / or administrative action. This implied that all these terms apply to anyone who handles the website and books services of Lulo Colombia SAS.

  1. COMPLAINTS

Any complaint must be made in writing via email to info@lulocolombia.travel.